D-05 DIRECTOR OF CUSTOMER SERVICE (Wisconsin)

Business professional with leadership experience in driving increased profitability and performance by envisioning and directing strategic customer experience, operations, and process improvement initiatives. Extensive background in customer service, interdepartmental collaboration and support, conflict resolution, mentorship, team development, continuous improvement, strategic planning, tactical management, vendor relationship, Key Performance Indicator (KPI) driven metrics development and analysis, cost reduction, product and performance management, strategic account management, and strengthening client and customer relationships.