Provides competitive edge to retaining and winning new business by consistently delivering an authentic, personalized and engaging customer journey through empathy, trust, transparency and one-call issue resolution. Proven track record of growing and enhancing B2B customer relationships in emerging, highly competitive industry with high churn; delivered consistent touchpoints, identifying and aligning products and services that meet customer coverage, operational and budget needs. Applies exceptional interpersonal and communication skills to building relationships with internal and external customers at all levels. Performs with the highest levels of integrity, professionalism, and the ability to deliver results. Collaborates with multifunctional teams to resolve customer issues, including production, engineering, delivery, sales, and quality.